Question 1

What time is check in?

Accepted Answer

Your room is available from 3 p.m. at the latest. You are welcome to arrive earlier and deposit your luggage with us.

Question 2

I arrive after 8:00 p.m. - what do I have to consider?

Accepted Answer

Tuesday to Saturday our reception is open until 9:30 p.m. On Monday, Sunday and public holidays we are there for you until 8 p.m. If you arrive later, please send us a short message (hotel@gschirn.at) or call +4362258229. We will be happy to leave the key for you at an agreed location.

Please note that if you do not inform us that you will be arriving after 8 p.m., we can give your room to someone else!

Question 3

Is the restaurant open every day?

Accepted Answer

Our restaurant is closed on Mondays. Hotel and Vital Center are open until 8:30 p.m. Our bar is also open for our hotel guests on Mondays (until 8:30 p.m.). For dinner we would be happy to recommend one of our close colleagues (e.g.  Landhotel Gastagwirt (https://www.gastagwirt.at), about 250 meters away). 
On Friday the restaurant opens at 18:00. 
You can find our restaurant opening times here.(gschirn.at/restaurant/oeffnungszeiten)

Question 4

I need to cancel my booking - what are the costs?

Accepted Answer

If you have booked your room directly with us, please inform us immediately. When booking directly, cancellation is free up to 1 day before arrival, after that 100% of the booking amount is due.

When booking through a third party, the usual procedure there must be followed. Cancellation costs will be charged depending on the price selected.

Question 5

Can I bring my pet?

Accepted Answer

Your dog is welcome on a leash in the hotel and restaurant. However, please note that your dog is not allowed in the Vital Center and other areas of the hotel. The fee for your dog is EUR 15 a night if you register in advance, but we reserve the right to charge a cleaning fee if necessary. Cats or other pets are not allowed in the hotel.

Question 6

I have an allergy, food intolerance or follow a certain diet. Is that a problem?

Accepted Answer

When reserving your room, please let us know that you need a room with wooden floors and hypo-allergenic bed linen.

We are also happy to accommodate special diets - please let us know in advance if you have any food intolerance - this way our kitchen team can cater to your needs.

Question 7

Do I have to bring my own bathrobe?

Accepted Answer

No, you will find a spa bag with a cozy bathrobe, bath towels and bath slippers in your room. Shower gel, body lotion, soap and a hygiene set are also available in the room free of charge.

Question 8

Can I store my bike or golf bag with you?

Accepted Answer

Yes, we have a room for golf bags and a big bike storage room - both of course locked.

Question 9

Is your hotel accessible by wheelchair?

Accepted Answer

All areas - with the exception of the Vital Center - are wheelchair accessible. Only a few rooms are suitable for wheelchair users (but not wheelchair accessible according to Austrian standards Ö-Norm)

Question 10

How can I pay at the hotel?

Accepted Answer

We accept all major credit cards: Visa, Master Card, Diners Club, American Express, JCB and EC/Maestro. Cash payment in Euros is also possible.

Question 11

By what time do I have to leave my room on the day of departure?

Accepted Answer

Check out on the day of departure is until 11:00 a.m. You are welcome to use our Vital Center all day long. A later check-out is possible, but subject to availability and at an additional cost.

Question 12

Is smoking allowed in the hotel or restaurant?

Accepted Answer

Smoking is not permitted anywhere in the hotel, restaurant or Vital Center. Ashtrays are available in front of the entrances and on the room balcony. In the event of non-compliance, we will charge a cleaning fee.

Question 13

What happens if I forget something at the hotel?

Accepted Answer

If you forgot something at the hotel during your stay, please contact us by email or phone. If the lost item is found, we can send it to you if you wish, or keep it until your next visit. We take the liberty of charging the postage (parcel label Austria from EUR 4.12; Germany from EUR 9.92). There is no service fee.

Question 14

Do I have to bring my own cot?

Accepted Answer

We'd be happy to put a cot in your room - please let us know when you make your reservation. We also have high chairs available in the restaurant.

Question 15

Is there a discount on green fees?

Accepted Answer

Our hotel guests benefit from discounted green fees on all courses in the Mozart Golf region. We would be happy to book the tee-times for you.

Question 16

Is there an e-charging station at the hotel?

Accepted Answer

We have two 11 kW EV charging stations (Type 2 connectors, cables not provided). Charging is possible via the E-Car-Up app, many charging/roaming cards, and credit cards. The nearest fast-charging station, operated by Salzburg AG, is 250 meters away.

Question 17

I would like to pay a deposit - what are your bank details?

Accepted Answer

Raiffeisen Bank Eugendorf

BIC: RVSAAT2S015
IBAN: AT 69 35015 00 00 00 11023

Purpose: deposit "guest name", stay from - to

Question 18

Can I arrive by public transport? Is there a bus connection to Salzburg?

Accepted Answer

Bus line 130 runs from the main train station through Salzburg's old town to (almost) our doorstep. We will gladly provide a bus timetable at reception.
As a guest with the Guest Mobility Ticket, you can use all public transport free of charge from your arrival in SalzburgerLand. Further information can be found here (https://www.gschirnwirt.at/mobility).

Question 19

Is there WiFi in the hotel?

Accepted Answer

Yes, all of our rooms and areas in the restaurant have free WiFi reception. You can find more included services here.

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